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Terms & Conditions

The terms and conditions of your contract with www.jfl2go.com. Limited (“Booking Conditions”) are printed below. Please read them carefully, including the IMPORTANT NOTICE TO PASSENGERS. Before booking you will be required to confirm that you accept them.

1. In these Booking Conditions “we” “us” and “our” means www.jfl2go.com Limited, and “you” and “your” means you and any person on whose behalf you make a booking with us.

2. All flights sold by us are ATOL protected by the Civil Aviation Authority (“CAA”). ATOL Protection extends primarily to customers who book and pay in the United Kingdom. When you buy an ATOL protected flight from us you will receive a Confirmation Invoice from us confirming your arrangements and your protection under our ATOL number 9338. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money that you have already paid to us for an advance booking. For further information regarding the ATOL protection scheme administered by the CAA please visit the ATOL website at www.atol.org.uk.

3. For further information regarding the ATOL protection scheme administered by the CAA please visit the ATOL website at www.atol.org.uk.

4. Your contract is with us but your flight will be operated by one of the air carriers (airlines) with which we contract. We have a legal obligation to inform you of the identity of the operating air carrier. The airline which is to operate your flight(s) will be advised to you at the time you book The airlines provide their services in accordance with their own General Conditions of Carriage which are incorporated in and made part of these Booking Conditions so that you are bound by them. Some of these conditions may limit or exclude the airline’s liability to you, usually in accordance with applicable international conventions. Copies of the General Conditions of Carriage of the airlines with which we contract can be viewed on the website of the airline concerned(please click on the list below to view):

PLEASE NOTE: The two or three letter code preceding the flight number indicates the air carrier and is referred to as the flight prefix e.g

BA British Airways
BE Flybe.com

5. You must let us know at the time of booking if you have reduced mobility or any other special needs, so that we can discuss these with you and advise you before you book. Please contact us on 08700 347 874

6. All bookings should be made via our website www.jfl2go.com. Full payment for bookings and any ancillary items is required at the time of booking and can only be made by the use of authorised credit or debit cards. There may be a transaction fee involved, particularly if you use a credit card, and this will be charged in addition to all other amounts due. Any applicable transaction fee will be shown at the time of booking.

7. Following confirmation of your booking you will receive an email confirmation and invoice. This is a very important document as it is the proof of your contract with www.jfl2go.com Limited. You are advised to print this document and keep it in a safe place or retain an electronic copy until you have completed your holiday.

8. Please check the email confirmation and invoice and any other documents you may receive from us as soon as you receive them. Please contact us immediately if any information appears to be incorrect or incomplete.

9. All flight bookings are made on a strictly non-refundable basis. They are valid only for the flights and dates shown and are not transferable. In case you become unable to travel for any reason you are advised to take out appropriate travel insurance.

10. To the best of our knowledge all our published information is correct at the time of publication. It does not commit any of the carriers/independent organisations mentioned or any carrier whose services may be used by us in the course of any flights. Whilst every reasonable effort is made to ensure the accuracy of information, regrettably errors do occasionally occur.

11. We try to avoid making any changes to flight plans. However, as they are generally planned many months in advance we do occasionally have to make changes to or cancel bookings after they have been confirmed.

12. We will inform clients at least 30 days prior to departure of any fuel or currency fluctuations which result in a surcharge needing to be levied as a result of an increased charge being levied by the air carriers contracted to operate the flights.

13. We reserve the right to change airlines, aircraft type, flight times and airport of destination. We will notify you as soon as possible if there is any change of air carrier. Except for a change of destination airport, any such change will not entitle you to cancel your existing booking or to any refund. If we should be forced to change the airport of destination and you may, if you wish, cancel your booking and, our liability will cease after full refund of all monies paid has been made to you. Repayment will be made only to the person who made payment for your flight(s) at the time of booking.

14. Any notification of any changes to your travel arrangements will be made to you by email to the email address which you advised at time of booking.

IMPORTANT NOTICE TO PASSENGERS
The text of the notice below is required by European Union legislation. A “Community air carrier ” means an air carrier with a valid operating licence granted in accordance with EU Regulation (EEC) No. 2407/92.
Air carrier liability for passengers and their baggageThis information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.

i. Compensation in the case of death or injury
There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately £82,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

ii. Advance payments
If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £13,000).

iii. Passenger delays
In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately £3,500).

iv. Baggage delays
In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately £820).

v. Destruction, loss or damage to baggage
The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately £820). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

vi. Higher limits for baggage
A passenger can benefit from a higher liability limit by making a special declaration at the latest at check-in and by paying a supplementary fee.

vii. Complaints on baggage
If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger’s disposal.

viii. Liability of contracting and actual carriers
If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

ix. Time limit for action
Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the information
The basis for the rules described above is the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No 2027/97 (as amended by Regulation (EC) No 889/2002) and national legislation of the Member States.
NOTE: A Community air carrier’s liability is as provided by the Montreal Convention of 1999 and the EU Regulation (EC) No.2027/97 as amended by No. 889/2002. The Montreal Convention may limit the liability of carriers in respect of death or injury and for destruction or loss of, or damage to, baggage, and for delay.

For claims made in jurisdictions where these provisions are not in force, to the extent not in conflict with the special contractual terms adopted by a Community air carrier, the Warsaw Convention of 1929 (and any amendments to it that may be applicable) may apply and may limit the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.

15. In cases of denied boarding, and in certain circumstances where your flight is delayed or cancelled the air carrier may be required to provide you with assistance and/or compensation and a notice to this effect in accordance with EU legislation (EC Regulation 261/2004).

16. The passport, visa and health requirements applicable to British citizens for the flights we offer are shown on the Foreign and Commonwealth Office website www.fco.gov.uk.

17. All passengers must be in possession of valid passports and any necessary visa or International Health Certificates at check-in and when boarding the aircraft . If passengers are refused permission to fly owing to incorrect documentation no liability is accepted by us and no refunds will be made. For information on how to obtain a passport please call the passport advice line on 0870 521 0410 or visit their website www.passport.gov.uk.

18. Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept any liability, pay compensation or welfare expenses where the performance of our contractual obligations is prevented or affected or you otherwise suffer any damage or loss as a result of circumstances or events beyond our control. Such circumstances and events include war, threat of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, technical problems with aircraft or transport, closure or congestion of airports, runways, bad weather, epidemics or health risks, insolvency of airlines and all similar events beyond our control.

19. These Booking Conditions are subject to English law and the exclusive jurisdiction of the English courts.